Unrefined Cakery guarantees the quality of our products, however, in the instance that the product appears to be faulty Unrefined Cakery will not be held liable but will in good faith agree to the return of faulty goods. Goods that need to be returned will either be exchanged for new goods, or a refund processed.
Exchanges and refunds will be made in the instance that the wrong product has been supplied. In the unlikely instance that this occurs, you will not defame Unrefined Cakery in any manner or on any platform. Both parties must make every effort to rectify the situation in a satisfactory manner for both. Unrefined Cakery will accept responsibility for return shipping costs.
No returns, refunds or exchanges will be made for a change of mind. All other decisions regarding reasons for returns, refunds or exchanges will be made on a case by case basis at the discretion of Unrefined Cakery.